Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery times vary depending on your location.
Are your products made to order?
Yes. Our products are made to order, which helps us avoid unnecessary inventory and reduce waste.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information.
Can I return or exchange an item?
Because our products are made to order, we generally do not accept returns due to a change of mind or incorrect size selection. If your item arrives damaged, defective, or incorrect, please contact us.
How can I contact SOREL Maison?
You can reach us through our Contact Us page. We will be happy to assist you.